Account - General Queries

Account - General Queries 13

How can I close my Account?
Explore our Frequently Asked Questions (FAQ) to understand the process of closing your account. Discover step-by-step instructions on how to initiate an account closure, including any required verification steps or considerations.
How to Claim Your Deposit/Withdrawal Bonus
Claiming your deposit/withdrawal bonus is a straightforward process that enhances your trading experience. Follow these steps to ensure a seamless bonus redemption.
Frequently Asked Questions about Bonus Points and Fund Redemption
Explore our Frequently Asked Questions (FAQ) section to understand how you can earn bonus points and redeem funds.
Can I Update/Change my Personal Details?
Unverified traders can quickly update personal details for accuracy and security.
Changing Your Personal Details – EmpowerFX
Changing personal information on EmpowerFX? Our Support Team is here to help. Reach out anytime via Live Chat or email for prompt assistance.
TradeLocker Migration – Helpful Information
What is TradeLocker? It’s a brand-new trading platform powered by TradingView and designed for lightning-fast performance with a slick, minimalist interface. Our team...
Account Types – EmpowerFX
EmpowerFX integrates with TradeLocker, offering diverse Account Types like Standard, Pro, Var, and Mini. Each symbol represents unique spreads and commission structures. Dive into our detailed commission fee guide for more insights.
Why is My EmpowerFX Account Locked?
EmpowerFX may lock accounts for various reasons, including multiple incorrect password attempts or internal technical issues. If you're locked out, especially due to technical concerns, our 24/7 Support Team is here to assist via Email or Live Chat.
Transferring Your Funds from the Trading Platform to Wallet
Before attempting to transfer your funds to your wallet, please ensure that all your trades have been closed. Once your trades are closed,...
Transferring Your Funds from Wallet to Wallet
Before attempting to transfer your funds to a different currency wallet, please ensure that the funds are available in your main wallet. When...
Types of Internal Transfers
On your account, you are able to perform three types of Internal Transfers. For detailed guides explaining the process in-depth, please view the...
Phone Number not Being Accepted?
When entering your phone number, please ensure: You DO NOT enter the + symbol or 00 at the beginning of your number. You...
Finding your Support Pin
When chatting to one of our agents via Live Chat, you may be asked for your support pin to assist you with your...

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